A researcher who has lived inside the systems he studies.
Before I studied information policy, I administered it — first as a university lecturer, then inside Canadian corporate operations, and currently as an Appeals Officer with the Canada Revenue Agency. That operational vantage point shapes how I investigate artificial intelligence governance, automated discretion, and institutional data ethics at the University of Wisconsin–Milwaukee.
Roby A. Wahab • UWM SOIS
From literary discourse to statutory adjudication
I began my intellectual journey in literary studies, completing a Bachelor of Arts (Honours) and Master of Arts in English Language and Literature at Jahangirnagar University in Bangladesh. My early scholarship probed post-colonial power structures, structuralism, and narratives of institutional confinement — themes central to the work of Bessie Head and South African liberation literature.
Following two years lecturing humanities and critical discourse at the Bangladesh Army International University of Science and Technology (BAIUST), I moved to Canada. Five years of leadership in corporate management gave me firsthand insight into organizational information friction, cross-functional compliance, and operational decision-making.
A competitive Faculty Research Award brought me to Lakehead University for a second Master's degree in English Literature and Cultural Studies, where my focus crystallized around climate change discourse and border security securitization. This bridge between text, technology, and policy led me to join the Government of Canada in 2023.
Today, as a permanent Appeals Officer with the Canada Revenue Agency, I adjudicate taxpayer objections and requests for relief under the Income Tax Act, evaluate formal records disclosures under the Access to Information Act and Privacy Act (ATIP), and synthesize administrative law jurisprudence. My concurrent doctoral studies at the UWM School of Information Studies, supervised by Dr. Nadine I. Kozak, analyze how automated and algorithmic decision tools intersect with this front-line administrative discretion.
Verified academic lineage & public service timeline
PhD in Information Studies
CurrentSchool of Information Studies, University of Wisconsin–Milwaukee (UWM), USA
Doctoral Advisor: Dr. Nadine I. Kozak • Supported by continuous Federal PhD Grants (Dec 2025)
Appeals Officer (Permanent)
CurrentAppeals Branch, Canada Revenue Agency, Government of Canada
Adjudicate statutory notices of objection and relief under the Income Tax Act, excise statutes, and ATIP requests.
Public Services Officer
Government of Canada
Master's Certificate in Public Policy Analysis
CurrentJohnson Shoyama Graduate School of Public Policy (University of Regina & University of Saskatchewan)
Research focus: Output-Based Pricing System (OBPS) and Canadian carbon pricing federalism
Appeals Officer (Full-Time Contract)
Canada Revenue Agency
Non-Filer Officer & Compliance Officer
Canada Revenue Agency
Corporate Management Experience
Operations management, workflow governance, and compliance leadership across private sector firms in Canada.
MA in English Literature & Cultural Studies
Lakehead University, Thunder Bay, ON, Canada • Recipient of Faculty Research Award & M.S. & A.B. Chen Bursary
Lecturer in Humanities & Social Sciences
Bangladesh Army International University of Science and Technology (BAIUST)
MA (2010–2011) & BA Hons (2006–2010) in English Literature
Jahangirnagar University, Savar, Dhaka, Bangladesh
Complete curriculum vitae and public service career summaries available in PDF.
Certifications, research ethics & awards
ADaPT Certificate
Advanced Digital and Professional Training • Diversity Institute, Ted Rogers School of Management (2020)
TCPS 2: CORE Certification
Ethical Conduct for Research Involving Humans • Panel on Research Ethics (2016)
Advanced Certificate for Research
Humanities Research Methodology • School of Education, Indianapolis (2016)
Provincial & Federal PhD Grants
Awarded December 2025 for 5 continuous years of doctoral studies at UWM
Human Resources Management
CPHR Accredited Program • Extended Education (2023)
Three dimensions of scholarship and service
My research agenda bridges technical information systems, administrative law, and democratic accountability across three primary domains: Automated Administrative Discretion, Institutional Data Governance, and Post-Colonial Information Architecture.
Information Governance
Doctoral inquiry into algorithmic discretion, automated impact assessments, and information security regimes in federal administrative systems.
Federal Public Service
Direct, day-to-day statutory adjudication of income tax disputes and ATIP records disclosure under real institutional deadlines and procedural standards.
Humanities & Ethics
Two years university lecturing in critical discourse, post-colonial literature, and social justice, cultivating pedagogical frameworks for ethical inquiry.